Zsófia graduated at ELTE BTK in 1996, then graduated at Budapest Business School in 2001 as a quality expert in Total Quality Management. Zsófia is a co-founder and owner of Resultator, a certified Six Sigma Black Belt and Lean expert. She has got his Black Belt and Lean Champion certification during her years at General Electric, where she led DMAIC and LEAN-based process organization projects, and worked as a Six Sigma and Lean trainer
In recent years, she has led process improvement and process management projects at several major international banks. Her projects are very broad in focus, including: Improving Retail, SME and Corporate Lending; Development of recovery processes; Optimization of retail real estate loans and account management processes; BPMS (Busines Process Management System) and Lean organization development in a number of banking areas, back offices and call centers.
Zsófia has significant coaching experience and many years of professional experience in multinational environment. She speaks English, German and Finnish at a conversational level. In 2017/18, as a Business Coach, she continued her training at the GROW Group EMCC accredited integrative coach training. She can use the knowledge gained there to support leaders in Lean organization development.
EDUCATION
ELTE BTK – Hungarian Language and Literature, Cultural Management and Finnish (1997)
College of Foreign Trade: majoring in Total Quality Management
OTHER SKILLS AND QUALIFICATIONS
Qualified Six Sigma Black Belt and Lean Champion (2004) at GE European Operations Services / GENPACT
GROW Group Integrative Coach Training (EMCC – accredited by European Mentoring and Coaching Commitee)
Expectations and K.O. criteria
Fulfilment by Consultant
Lean / Six Sigma level and experience (min 3 years Lean)
BB, 11 years Lean proficient
English proficiency
Fluent
Process organization skills
11 years process re-engineering & development,
7 years in banks & finance institutions, expert level
Competency in: Lean process development, pilot, implementation, project management, implementing control
Expert. Leadership in multiple projects, Certified project manager.