Our Lean methodology

LEAN

LEAN is a toolset-based philosophy with strong principles  focusing on

• eliminating wastes embedded in processes,
• all activities / process steps creating value for the customer,
• Our customers receiving the services / products when they are needed, in the quantity / quality expected

After manufacturing processes, LEAN has proven its effectiveness in drastically reducing the turnaround time of service processes (eg general customer service, healthcare, administration, banking and insurance processes, etc.)

Using LEAN tools allows you to achieve targeted and immediate results (within a few weeks time). If we want fast results, LEAN provides the solid background to improve processes and increase the satisfaction of our customers, even with the most conservative corporate culture.

The sustainability of the results is supported by the philosophy behind methodology – Be better every day in what you do, if only a little, but keep getting closer to your goal!

LEAN uses a number of tools supporting

 continuous improvement that, when integrated into day-to-day work, help detect and correct process errors (Visual Management, 5S).

For problems of greater complexity, the causes are more difficult to detect. In this case, we deploy the Six Sigma toolset for help.

SIX SIGMA

SIX SIGMA is a comprehensive quality management system built on customer expectations, with a strong focus on managing, improving and rebuilding business processes, using strictly data, facts and statistical analysis.

Partially or fully automated processes (eg bank card transactions) or high-precision activities (eg civil aviation processes, medical processes etc.) are of a high quality due to their nature and can only be further improved with sophisticated statistical tools used in Six Sigma. .

However, Six Sigma is not effective enough where we want to dramatically speed up processes or significantly increase efficiency. This is especially true in cases where we are talking about smaller volume process or manual operations  thus we can rely on statistical analyzes only to a limited extent.

Due to the 4-8 month projects typical of Six Sigma, this methodology is also less suitable for continuous and relentless process improvement.

We are aware that each of our Clients’ processes and business environments are different, so we adapt the ideal ratio of methodologies to individual needs during our projects.